Delivery
Delivery
Delivery area, times and costs
In one of the areas listed in Article 3 of the Conditions, the Products are shipped with delivery slips, to the address indicated by the Customer when placing the Order.
As an indication, the delivery times generally observed for the different delivery methods are:
| France | Zone OM1 | Zone OM2 | Belgium | Germany | United Kingdom |
|---|---|---|---|---|---|
| D+3 | D+7 | D+7 | D+5 | D+5 | D+5 |
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Zone OM1: Guadeloupe (including St Barthélémy and St Martin), Martinique, Réunion, Guyana, Mayote and St Pierre and Miquelon. Zone OM2: New Caledonia and its dependencies, French Polynesia, Walis and Futuna Islands and French Southern and Antarctic Lands. |
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Shipping prices depend on the destination country and the amount of your order. Currently, Yoga Searcher offers its customers free shipping for any order with a minimum amount of €60 (taxes included) for mainland France and a minimum amount of €150 (taxes excluded) for Europe and the overseas departments and territories of France.
Here is our price list:
| Shipping costs | France | Zone OM1 | Zone OM2 | |
|---|---|---|---|---|
| For a basket from €0 to €39 | €6.90 | 19 € | 30 € | |
| For a basket of €40 to €59 | €7.90 | 19 € | 30 € | |
| For a basket from €60 to €149 | Offered | 19 € | 30 € | |
| For a basket of €150 or more | Offered | Offered | Offered | |
|
Zone OM1: Guadeloupe (including St Barthélémy and St Martin), Martinique, Réunion, Guyana, Mayote and St Pierre and Miquelon. Zone OM2: New Caledonia and its dependencies, French Polynesia, Walis and Futuna Islands and French Southern and Antarctic Lands. |
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| Shipping costs | Zone 1 | Zone 2 | Zone 3 | Zone 4 |
|---|---|---|---|---|
| For a basket from €0 to €149 | €9.90 | €11.90 | €12.90 | €14.90 |
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Zone 1: Germany, Belgium, Netherlands, Luxembourg. Zone 2: Austria, United Kingdom, Spain (excluding specific territories), Portugal (excluding specific territories), Ireland, Italy. Zone 3: Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden. Zone 4: Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania. |
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Order Tracking
You will receive a shipping confirmation email when your order is shipped, including your package's tracking number. This will allow you to track the progress of your order's delivery.
Transfer of risks
The risks of loss and damage to the Customer's Order are transferred to him at the time of delivery of his Order, i.e. upon personal delivery of his Order.
On the other hand, in the event of a return or exchange under the conditions provided for in Article 9 below, and in the event of delivery errors (7.4), the Products will then travel at the Customer's risk until actual receipt by the Seller at the return address indicated by the Seller.
Delivery errors
The Customer must make any complaint regarding delivery errors to the Seller on the same day as delivery or at the latest on the first working day following delivery.
A delivery error means the non-conformity of the Products with the information appearing on the Order Form (error in reference, size, color)
Any claim for delivery error made after the deadline in paragraph 1 of this article will be rejected.
The complaint must be made to the Seller's customer service at the contact details indicated in article 1 of these Conditions.
Any claim not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the Seller from any liability in this regard.
Upon receipt of the complaint, the Seller will assign an exchange number to the Customer. The exchange of Product(s) can only take place after an exchange number has been assigned.
In the event of a delivery error, any Product to be exchanged must be returned to the Seller in its original condition and in perfect marketable condition (unwashed, unworn).
Return costs remain the responsibility of the Seller, but the return of the Products is the Customer's responsibility. Therefore, the Seller recommends that the Customer use registered shipping with insurance to track their return package.
The cost of reshipping the exchanged Product(s) will be borne by the Seller.
If the delivery error creates a change in the price paid by the Customer when sending the Order which was the subject of a claim for error, the Seller will make the necessary corrections, it being understood that this may then involve either a refund to be made to the Customer, or an additional invoice for the latter depending on the nature of the delivery error.