Returns & Refunds

You have 30 days from the date of receipt to return any item that does not suit you. Items must be unworn and still have all their tags.

Returns can be made from your customer account in the "Orders & Returns Requests" category ( - Your order history will appear, click on "Details & Returns" in the last column to the right of your order number.

A prepaid label will be sent to you by e-mail. Please note that labels are generated automatically every 15 minutes. If you do not receive your label immediately, please check again within 15 minutes or in your spam folder.

Yes, all you have to do is specify that it is an exchange at the time of your return request.

Yes, please tell which store you wish to return your item to.

Returns are free in France for products not on sale. For "last-chance" products, exceptionally, you will have to pay the return shipping costs. You can download a prepaid return label. An amount of 7 euros will be deducted from your refund.

Any other questions?

If you haven't found the answer to your question in the FAQ, you can always contact us. We'll get back to you as soon as possible.