How to return / exchange a product ?

For all orders placed on, you have 14 days from the date of receipt of your items to return and/or exchange them.

Here is in detail, the procedure to adopt to proceed to the exchange and/or the return of your articles:

  • Log in to your account. If you only have a "Guest" account, report it by e-mail to
  • Go to the section "My order history".
  • Click on the detail link of your order
  • Tick the products you wish to exchange.
  • Briefly explain the reason for the return and the sizes you would like to exchange.
  • Click on Generate Feedback.

Your return or exchange request is then examined by our After Sales Service (SAV). If it is in conformity, the after-sales service will send you a return form within 3 working days.

Once you are informed that your return request has been accepted :

  • Go to the "ProductReturn" section of your account.
  • Click on the reference of your return
  • Print and follow the instructions in the PDF Mail your package (shipping costs are at the customer's expense).
  • Be careful to keep the original packaging and labels.
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