How do I return or exchange a product?

You have 30 days from receipt of your order to make an exchange or return.

Returns can be made from your customer account. A prepaid label will be sent to you by e-mail. Please note that labels are generated automatically every 15 minutes. If you do not receive your label immediately, please check again within 15 minutes or in your spam folder.

Then simply print and stick the prepaid return label on your parcel and drop it off at a shop2shop partner store:

Returns will not be accepted if the model is no longer saleable (damaged, used or dirty). Products must be returned in their original packaging with their labels. If necessary, the model will be returned to you.

You are responsible for return shipping costs. You can download a return label. An amount of 10 euros will be deducted from your refund.

For "second-chance" products, the return costs are exceptionally at your expense. You will be able to download a prepaid return label. An amount of 7 euros will be deducted from your refund.